Privacy Policy
Klugit – Energy Solutions, Lda.
We guarantee you that:

We will only collect data that is useful to process transactions, send periodic emails and to improve Klugit's products, services and user's experience;

We will be transparent about our data practices and will explain them in clear language;

We will never sell your data, and will only share personally identifiable data when you direct us to;

We will always take the security of your data seriously.

This privacy policy applies to our Klugit – hot water plug, our website located at ("Site"), Klugit software ("Software") and to Klugit mobile application for iPhone OS and Android OS ("APP."). The Device, the Site, Software and App are collectively referred to in this privacy policy as the "Klugit Service".

Because we're always looking for new and innovative ways to ensure a great experience for our users, this policy may change over time. If any modifications substantially change your rights under this policy, we will always provide notice on the site and by email.

Moreover, if something in this policy does not make sense or if you have any questions, please contact us at

1. Information Gathering

In this Privacy Policy, "Personal Information" means any information relating to an identified or identifiable natural person; an identifiable person is one who can be identified, directly or indirectly, in particular by reference to a name, an identification number, or, in certain circumstances, location information or an IP address.

a. Visiting the Website

Klugit collects some data from everyone who visits our website. Whenever you visit our website, we collect industry standard log data that records information about your visits, such as your browser type, operating system, the URL of the page that referred you, the different actions you performed, and the IP address from the pages you visited. We use this type of information to provide you with information that's relevant to your location and to make sure that the website is working properly. We also collect data from cookies. To see the full list cookies, we use and how we use them, please read our Cookie Policy.

b. Placing an Order

When placing an order, you will be asked to fill some personal information, including your email address, shipping address, name and phone. We save the data so that we can provide customer service related to the purchase and process your order through our fulfilment partner.

In order to complete your order on our website, you'll need to provide payment information. We do not, however, view or store your credit card information. This is handled by our third-party payment processor.

c. Creating a Klugit Account

When accessing the App and if you want to access data collected by your Device from the Klugit App, you must create a Klugit account.

When you create a Klugit account, we ask for some personal information, including your email address, name and date of birth. You will also have the option to create your Klugit account using a different credential like your Facebook account. If you choose to do so, we will ask permission to access basic to public profile information from that account, like your name, email and profile photo. You can stop sharing that information with us at any time by removing Klugit's access to that account or by sending us an email.

We will access your phone's contact list for the purpose of letting you identify contacts who are Klugit users. We do not store your phone's contact list, and it is deleted immediately after it is used for this purpose.

d. Activating a Klugit device

When activating a Klugit device, you will be asked to download the Klugit App and enter information about your home and installation. Whenever you add this type of data, we collect it and store it with your other account information. We use this information to determine your house hot water needs and transmit this data to Klugit App.

e. Pairing your Klugit device

When you pair your device, data about your hot water usage and the location is transferred from your device to our servers. This data is stored and used to provide the Klugit Service. Each time a pairing occurs, we also log data about the transmission.

f. Asking for Help

Whenever you contact Klugit for help, we collect your name and email address along with any additional information you provide in your request and store it on our servers in order to provide you with customer service and to improve the customer service. You can also contact Klugit through public forums such as Facebook; however, we cannot maintain the privacy of your communication with us if you contact us through these channels.

g. Sharing access to your klugit info

Klugit lets you share with your friends, who are already Klugit users or invite friends and who have not yet joined to access to each other's info, and monitor their your activity. You can share access to your Klugit device by providing their email addresses by accessing social networking accounts such as Facebook, or from the contact list on your phone. When you share your friends' contact information with us, we will only use it for this purpose. We do not store your phone's contact list, and it is deleted immediately after it is used for this purpose.

h. Activating location features

Location features such as mapping only available if you activate them. When active, Klugit collects data like GPS signals, device sensors, Wi-Fi access points, and cell tower IDs to determine your specific location. We store this information along with your other account information in order to provide you with location features. If you are using a mapping feature, we will send your location information to our mapping service provider, so they can display your location on a map. They are contractually prevented from sharing or using this data for any other purpose. You can deactivate these features at any time and Klugit will stop collecting this type of information.

2. Information Processing

Klugit uses your data to provide you with the best experience possible and to help you make the most of your device. Here are some examples:

Number of people living in your house, average age is to estimate amount of hot water needed.

Contact information is used to send you account notifications and to inform you about new features or products we think you would be interested in;

Your data is used for research to understand and improve Klugit products and services;

Logs and other data are used to troubleshoot Klugit services; detect and protect against error, fraud or other criminal activity; and enforce the Klugit Terms of Use;

De-identified data that does not identify you may be used to inform the community about trends; for marketing and promotional use; or for sale to interested audiences.

We don't sell any data that could identify you. We only share data about you when it is necessary to provide our services, when the data is de-identified and aggregated, or when you direct us to share it.

f. Data that could Identify You

Personally Identifiable Information (PII) is data that includes a personal identifier like your name, email or address, or data that could reasonably be linked back to you. We will only share PII data under the following circumstances:

With companies that are contractually engaged in providing us with services like order fulfilment, billing, email management and credit card processing. These companies are obligated by contract to safeguard any PII they receive from us;

If we believe, after due consideration, that doing so is reasonably necessary to comply with a law, regulation, or valid legal process. If we are going to release your data, we will do our best to provide you with notice in advance by email, unless we are prohibited by a court order from doing so or where the request or legal process is directly related to a regulatory investigation. In the latter case, we will ensure user information we disclosed is treated as confidential;

If it is necessary for connection with the sale, merger, bankruptcy, sale of assets or reorganization of our company, your PII can be sold or transferred as part of that transaction as permitted by law. The promises in this Privacy Policy will apply to your data as transferred to the new entity.

g. Data that does not Identify You

Klugit may share or sell aggregated, de-identified data that does not identify you with partners and the public in a variety of ways, such as by providing research or reports and trends. When we provide this information, we take legal and technical measures to ensure that the data does not identify you and cannot be associated back with you.

h. Data that you direct us to Share

You can direct us to share data with other parties. For example, you might authorize us to link your Klugit account with a third-party or link to your Facebook account. Once you direct us to share your data with a third party, that data is governed by the third-party's privacy policy. You can revoke your consent to share with the third party at any time by contacting Klugit Customer Support.

i. Other Ways You Might Share Your Data

i. Default Visibility Settings

The privacy settings on new Klugit accounts are set to reveal minimal data about you with the purpose of getting you active and involved. You can accept to share more info on the App and can always adjust your privacy settings by sending us an email.

ii. Klugit Social Tools

In order to increase the engagement with the product, Klugit provides ways for you to share data with other Klugit users. When you interact with others in these ways, you will be displaying your data based on the visibility settings in your User Account privacy settings.

iii. Newsletter

If you subscribed to our newsletter, we will use your data in the following ways:

Klugit's newsletter includes news, offers and other information from Klugit. Through the newsletter, you will receive personalized advertising about our products and services or proposals to participate in campaigns.

By subscribing to the Klugit's newsletter, you agree that in order for us to make a personalized compilation of news, offers and other information, we may review your purchasing and use patterns of our sites so that we can compile a personalized newsletter for if it meets your needs and interests. Your data is also stored and used for promotional purposes and market research. For this purpose, we will only contact you by email. Finally, we will also use your data to analyze and improve the effectiveness of our sites.

If you no longer wish to receive the newsletter, you can unsubscribe from the newsletter at any time. To do so, click on the link in all newsletters. You will be directed to the cancellation process. You may also email us your revocation of consent regarding your subscription to the newsletter.

iv. Contests and Giveaways

Klugit may offer opportunities to participate in contests, giveaways and other promotions. Any data you submit in connection with these activities will be treated in accordance with this Privacy Policy unless the rules for those offers notes otherwise.

v. Surveys

Klugit may also ask you to participate in surveys that help us understand your use of our products and services. Any PII you provide to Klugit in these surveys will only be used in relation to that survey and as stated in this Policy.

j. How Long We Save Your Data

We store your PII for as long as you remain as a Klugit customer.

k. Edit or Modify Your Data

Any data that you provide to Klugit through the website can be modified by sending an email to Customer Support. Any data that you provide to Klugit through the APP can be modified from your preferences. If you remove data from your User Account, it will no longer appear to you or others who use the Service. Backups of that data will remain in association with your User Account and in our archive servers.

l. Deactivate Your Klugit Account

You can deactivate your Klugit account by contacting Customer Support. By doing that, data that can identify you will be removed from the service, including but not limited to your email and name. Backup copies of this data will be removed from our server based upon an automated schedule, which means it may persist in our archive for a short period. Klugit may continue to use your de-identified data.

m. Klugit Policies for Children

Klugit is not directed at persons under the age of 13. We do not knowingly collect any PII from children under 13. If you are aware of a user under the age of 13 using Klugit, please contact us at

n. Opt-out Of Receiving Klugit Emails

You can opt-out of receiving promotional emails by unsubscribing via the "Unsubscribe" link in any Klugit email. Opting-out of these emails will not end transmission of important service-related emails that are necessary to your account maintenance.

o. Keeping Data Safe

Klugit uses a combination of technical and administrative security controls to maintain the security of your data and protect the personal data of users against unauthorized access. However, the user is responsible for ensuring that the computer they are using is appropriately protected, for example, against malicious software and computer viruses. Furthermore, whenever data is collected over an open network such as the internet, the data may be transmitted without secure conditions, whereby there is a risk it may be seen and used by unauthorised third parties. Users shall not be entitled to provide their password and any other data that permit access to the user's account to third parties.

If you have a security-related concern, please contact Klugit Customer Support.

p. Handling Data from International Visitors

Klugit Services are hosted in Portugal and are subject to Portuguese and EU law. If you are accessing this services from outside Portugal or the EU pleased please be advised that the Portuguese or EU law and other countries may not offer the same privacy protections as the law of your jurisdiction. If you are an EU or Switzerland resident all the personal information shared with other recipients, as described in this Privacy Policy, will have to comply with the applicable legal requirements for the transfer of personal information to recipients in countries outside the EU and Switzerland.

3. Cookies and Other Web Technologies

a. Cookies

Cookies are small text files that are placed on your computer's hard drive or onto your mobile device's memory. We use cookies to make our website and your experience better. They tell us which parts of our website you've visited so we can figure out your preferences or alert you to software compatibility issues. Cookies are not being used to gather information unnecessarily. Before starting using cookies and similar technologies on our website, you will be asked to agree. Most browsers also have settings to prevent them from accepting new cookies, to notify you when you receive a new cookie, or to delete or disable cookies altogether. You can delete the cookies that have been placed on your hard drive at any time. You can find more detailed information in the "Help" function of your browser.

However, if you delete cookies or block them from being stored, you may not get the full Klugit experience.

a. Web Beacons

Web beacons (also known as web bugs, pixel tags or clear GIFs) are tiny graphics with a unique identifier that may be used for several purposes, including to deliver or communicate with cookies, to track and measure the performance of our Services, to monitor how many visitors view our Services, and to monitor the effectiveness of our advertising. Unlike cookies, which are stored on the user's hard drive, web beacons are typically embedded invisibly on web pages (or in an e-mail). Klugit, or third-party service providers acting on our behalf, may use web beacons and pixel tags to help us analyze usage and improve our functionality.

b. Third Party Services

Klugit uses third-party services, listed below, to help us analyze certain online activities and improve our services. For example, these providers help us measure the performance of our online campaigns or analyze visitor activity on the Site. These outside services may also collect Personal Information about you and your online activities and place cookies on your computer's hard drive or your mobile device's memory or use web beacons to collect or receive information from the Services and elsewhere on the internet and use that information to provide analytics and to target ads. The information practices of these outside services are not covered by this Privacy Policy. We cannot access, nor do we have any control over, the cookies or other web technologies they may use. We send data to third-party analytics providers, so we can use their tools to understand how you and other Klugit users use our services.

We use advertising cookies to present you with opportunities to purchase Klugit products on our website, and retargeting cookies, to present you with Klugit advertising on other websites based on your interaction on Klugit's website.

Social media tools, like widgets and plug-ins, are used so you can share information from Klugit on other sites such Facebook, Twitter or by email. These interactive mini-programs collect your IP address, record the pages you visit on Klugit, and set cookies that will enable the widget to function properly. Your interactions with these widgets are governed by the privacy policy of the company providing them, not by Klugit's Privacy Policy. We also use the Facebook and Twitter pixel tags to help us understand how effective our marketing is on those sites.

We use the following cookies and data analytics platforms:


Google Adwords Conversion: You can adjust the Google Ads Settings and opt-out of this program;

Google Tag Manager: To adjust the Settings and opt-out of this program please email us to;

Facebook Pixel: You can adjust the Settings and opt-out of this program in the setting of your Facebook account;

Hotjar: You can adjust the Settings and opt-out Hotjar to collect your data by visiting

For information on how our advertising partners allow you to opt out of receiving ads based on your web browsing history, please visit

To opt out of ads on Facebook, Pinterest, or Google that are targeted to your interests, use your Facebook, Pinterest, or Google Ads settings.

Check your mobile device for settings that control ads based on your interactions with the applications on your device. For example, on your iOS device, enable the "Limit Ad Tracking" setting, and on your Android device, enable the "Opt out of Ads Personalization" setting.

Data Analytics:

We use Mixpanel as our primary analytics tool to understand how our customers use the Klugit Services and Mixpanel People to contact you about the use of our product, for example, to contact you if you have trouble syncing your Device. You can read the MixPanel Privacy Policy and opt-out by visiting

We use Google Analytics and Google Optimize analytics cookies that allows us to see how you engage with our services, so we can improve your experience. We encourage you to read the Google Privacy Policy. If you prefer to not have data reported by Google Analytics, you can install the Google Analytics Opt-out Browser Add-on.

Additionally, we use Fabric that provides analytics from iOS and Android Apps; Instabug that helps as a support for problem resolution related with the app; Firebase in order to send App push notifications and Apple Analytics to obtain Analytics from iOS App. To adjust the Settings and opt-out of these programs please email us to

4. Contact Us if You Have Questions

You are entitled at any time to request information about your Personal Data that we store and request us to correct, delete or block your Personal Data. If you wish to do so or have any other question relating to data protection in connection with the Website or App, please contact us at

Klugit – Energy Solutions, Lda.
IEMA - Incubadora de Empresas do Município de Aveiro
Rua Dr. Manuel Almeida Trindade
3810-488 Aveiro

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